Automation
JPMorgan Says AI Has Already Removed 240,000 Hours From Its Back Office
The bank's internal automation council is now setting headcount-neutral targets for 2027.
M
Marcus Hale
May 17, 2026 · 4 min read
Wednesday, May 20, 2026
New York · 09:42 ESTMarkets Open
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S&P 5005,842.10▲ 0.42%•
NASDAQ19,210.55▲ 0.88%•
NVDA1,184.22▲ 2.41%•
MSFT478.90▲ 0.88%•
GOOGL210.11▲ 1.12%•
META612.50▼ 0.34%•
AAPL239.80▲ 0.21%•
AMZN248.66▲ 1.40%•
AVGO1,902.40▲ 3.12%•
TSLA298.10▼ 1.05%•
BTC98,420▲ 1.88%•
ETH4,210▲ 2.24%•
10Y4.18%▼ 0.02%•
DXY104.12▲ 0.18%•
Illustration by IMF Alpha editorial · Reviewed by Marcus Hale
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JPMorgan Chase has removed an estimated 240,000 hours of annual manual work from its back office through AI-driven automation, the bank disclosed in a closed-door investor briefing this week.
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